Juan Perez is the Chief Information and Engineering Officer and a member of the UPS Executive Leadership Team, responsible for all technology and engineering functions. He was appointed to his current role in 2017 after having served as Chief Information Officer since 2016. His career has included assignments in operations, industrial engineering, process management, and technology in corporate, U.S., and international business units.
His work in technology and engineering helped develop the On-road Integrated Optimization and Navigation system (ORION) that optimizes delivery routes to improve service and efficiencies. The development of this technology has yielded significant savings and service improvements to the company. Juan has also been a driving force behind UPS’s adoption of advanced analytics, moving UPS from descriptive analytics and reliance on historical data to predictive analytics with the customer and operational data as the foundation. He supported the development and deployment of customer-facing solutions such as the UPS Access Point™ Network technology, the application of artificial intelligence in customer service, and mobility. Through these efforts, Juan has secured several patents that protect UPS’s intellectual property.
In 2013, Juan was recognized by Computerworld as a Premier 100 IT Leader. In 2015 and 2017-2020, he was recognized as one of the top 100 Hispanic IT leaders by the Hispanic IT Executive Council (HITEC). The Atlanta Telecom Professionals awarded him with the 2015 Leadership Award recognizing UPS’s leadership in technology. He was named Top Latino Leader by the Council for Latino Workplace Equity in 2016, and CIO of the Year by CIO Dive in 2017. In 2018, Juan was honored with the “Distinguished Mexican Abroad” Award from the Mexican Government and named 2018 CIO of the Year by the Georgia CIO Leadership Association. In 2019, he was named CIO of the year by Forbes.
Juan holds a BS in industrial and systems engineering and an MS in computer and manufacturing engineering from the University of Southern California. In 2020, Juan was named a Distinguished Alumni by the USC School of Engineering. He is a senior member of the Institute of Industrial Engineers and the American Society for Quality and holds several professional certificates in project management, business administration, and IT management. He has also served as a program evaluator for the Accreditation Board of Engineering and Technology and was a lecturer at USC for seven years.
In 2019, Juan was named a member of the Hershey Company’s Board of Directors. He serves as the executive advisor for the UPS African American Business Resource Group and a trustee of the Southeast Region’s Boys and Girls Club.